Hey all you blog readers out there! Max Kalehoff, our chief marketing maestro, asked that I contribute a post to the team blog to explain who I am, where I came from and why in the world I joined Clickable. Basically, explain what makes me, well, me.

Let’s get the vitals out of way: I’m Preston Green, Vice President of Customer Experience, here at Clickable.  My goal, dream, charter and sleepless nights are filled with the desire to ensure Clickable’s customers have a great experience. I’ll get into the how later, but first I’d like to share just how I got to this start-up.

When I was eighteen, my dream job was to be a concert promoter. That never quite worked out. I learned that I actually needed to know some bands, and have relationships with venues where those bands could play. So I eventually headed off to college during peak Cold War times, deciding to major in Russian languages and Political Science. I wanted to bring about world peace. After learning about the culture and suffering through countless novels about Russian aristocracy, I took off to Russia to work at the U.S. Embassy. While there, my passion begin to formulate. I pursued all sorts of jobs at the embassy, but the ones I loved most involved solving problems that fellow employees thought were impossible to fix. That’s when the service bug bit me: I learned that if you do something right for someone, that person will appreciate it and reward you with kindness and loyalty in return.
 
After Russia, I decided in 1994 to join a small company called America Online, Inc. This is where I really began getting involved with online support and working with customers via that new thing called the Internet. This was a seminal moment, because I experienced for the first time what it’s like to have an instantaneous feedback loop with every single customer. Moreover, I quickly learned that any single customer could hold a lot of sway over the company – and rightly so. I realized, more than ever, that ALL customers needed to be treated as important, and were equal partners in the success of the company. Doing what is right for customers while delivering a great experience is the only sustainable business practice. And while no company or service is perfect, striving to live by these values makes all the difference in the world when it comes to long-term satisfaction and meaningful relationships.

At Clickable, what we do and expect is to be totally transparent with our customers and provide as much access and useful information as possible into our business and products – and then listen. In fact, the biggest reward a customer can grant us is their TRUST – evidenced through verbal feedback, loyalty, or active participation in building and improving our products.  And that ultimately is my charter: to establish a sense of trust with each and every customer, whereby they know that Clickable will not only resolve problems, but embrace them to improve and delight.   

This starts with making ourselves completely accessible to you. We have several ways to contact our team, such as live chat and phone, presented on every page of our product and Web site. If you desire email, each of uses our personal business email address to answer questions. Mine is pgreen@clickable.com, and I invite you to email me at any time. I will respond and consider it the highest honor to receive honest feedback about your experience, whether good or bad. The bottom line is we want your search advertising experience to be the best and most profitable in the business and only you can help us make that happen.  Perhaps someday I’ll get that concert promotion gig off the ground, but for now, I just want your Clickable experience to be nothing short of world-class.