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The Official Clickable Blog

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Does Your Company Advertise on Mobile Networks? (Poll)

Feb 03, 2010 / Anna Agishtein

By default, Google activates your keyword campaigns against both its search and mobile networks. Have you disabled the mobile option? Take our newest poll and see how other marketers have responded. We will publish the results in our March newsletter.

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Does your Company Have a Branded Facebook or Twitter Page? (Poll)

Feb 03, 2010 / Anna Agishtein

We recently asked a sample of customers and readers: "Does your company have a branded Facebook or Twitter page?" Among 18 respondents, 50% had branded pages on Facebook and Twitter; 28% had just a branded Facebook page; 17% had neither; 6% only had a branded Twitter page.

Branded pages on social networking sites are free, non-intrusive ways to connect and communicate with your customers. To learn how to gain new customers on social networks, join our upcoming Webcast on "The Basics of Social Media Advertising," and read Guru Ehren Reilly's insightful series on PPC advertising on social networking sites.

Clickable Community Poll: January 2010

Does your company have a branded Facebook or Twitter page?

Take our next poll!

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Are You Ready To Succeed? Clickable Interview With Professor Srikumar Rao (Video)

Jan 31, 2010 / Max Kalehoff

Our culture and acquired mental models predispose many of us to unhappiness, but things don't have to be that way. That's according to Professor Srikumar Rao, our feature guest at the January 28, 2010 Interesting Café, Clickable's innovators and culture event series.

Following a successful career in corporations and then academia, Professor Srikumar Rao eventually pursued a different path: studying the world's great thinkers and applying their knowledge to help people become more engaged in their work and find deeper meaning in it.  He conceived the popular course "Creativity and Personal Mastery," and has taught it repeatedly at top business schools including Columbia, Haas (Berkeley) and London Business School. It is the only business school course that has its own alumni association. Not surprisingly, Professor Rao attracted a packed house at Interesting Café. (Bonus: during his talk, Professor Rao cited his award-winning research on attributes required of today's leaders; the paper is available here.) 

After his group talk, I sat down with Professor Rao for an exclusive interview to probe his perspectives on happiness and how to achieve it. See the video below.

You can learn more about Professor Rao at his Web site: www.areyoureadytosucceed.com. If you'd like to sign up for his course, contact Laura Garnett (garnettlaura at gmail dot com). Note: his next course begins February 10, 2010. 

Interesting Cafe is hosted by the culture team at Clickable. It's a periodic gathering for our colleagues and community to share ideas and meet interesting people. If you'd like to join a future Interesting Café, send me an email (mkalehoff at clickable dot com) with "Interesting Café" in the subject and I'll add you to our event notification list.   

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How To Make Super-Relevant Search Ads With Static Keyword Insertion And Narrow Ad Groups

Jan 29, 2010 / Ehren Reilly

If you read this blog regularly, you've been repeatedly encouraged to take advantage of dynamic keyword insertion (DKI), a method of including a variable text segment in your ad copy, into which the keyword that the user searched for is dynamically inserted into your ad. The resulting rendered ad copy that is uniquely relevant to the user. DKI is a good idea for ads that appear on search results pages triggered by a specific keyword.  

However, not all CPC ads appear on search results pages:

  • Google, Yahoo, and Microsoft content match ads are not specific to a single keyword -- they are triggered based off the full set of keywords in your ad group -- and so dynamic keyword insertion does not apply on the content network (your default text is used instead).
  • Non-search engine CPC networks like Facebook, MySpace, AdBrite, and many others do not even offer DKI.

 And not all search ad groups can comfortably handle dynamic insertion of ad text:

  • When the most important keywords in your ad group are very different in length, it doesn't make sense to write a single ad that dynamically alternates between them.  Imagine trying to write an ad with a DKI slot to accommodate either "SEM" (3 characters) or "Search Engine Marketing" (23), or an ad to slot to alternate between "ads" (3) or "advertisements" (14).  Clearly, these short keywords require one ad, and the long keywords require another.
  • If your important keywords contain acronyms or other all-caps words, search engines will not dynamically insert them as acronyms. Dynamic keyword insertion supports only proper case (e.g., "Sem"), lowercase (e.g., "sem"), but not all caps or acronyms (e.g. "SEM"). If you want your acronyms to display as all caps, you can't dynamically insert them.
In situations where dynamic keyword insertion is not possible, practical, or ideal, it is still possible to achieve the same level of super-relevance of the ad copy to the user. It just requires a bit more work. With dynamic keyword insertion, you create one ad group with one dynamic ad and n different keywords, which get dynamically inserted into the ad (so the ad is written one time, but has n different surface forms). But with "static keyword insertion", you create n different ad groups with one ad each, and only one keyword. This is obviously more labor intensive, but the result is at least the same, and most likely much better. There are still n different surface forms of ads -- you just need to create them all individually.

Now, let's look at a couple of examples of static keyword insertion in action.

Perhaps you've recently noticed an ad like these on Facebook:

If you click on one of the ads, it will become quite apparent that the offer is not actually specific to your age or location. However, these ads are more eye-catching than non-demographically-specific ones, because they at least appear more relevant to the user. How did the advertiser create these ads? Facebook does not allow "dynamic demographic data insertion" for age, gender, or location.  Instead, these advertisers probably created ads for each possible user segment, and matched the ad copy to the ad targeting (probably a few dozen separate ads).

A different issue is faced by companies advertising products and services with acronyms for names, which have both a long form and a short acronym form in common usage. Consider a company advertising on the keywords "SEM software" and "search engine marketing software". In theory, similar ad copy would be applicable to these two keywords, but a single ad structure would not be practical for incorporating these keywords interchangeably. For one thing, "search engine marketing software" is over 25 characters, and cannot fit into the ad headline, so default text would appear if you attempted to dynamically insert this keyword. Writing a custom ad for this keyword would enable you to fit the word "software" somewhere else in the ad, other than the headline. Secondly, the "SEM software" keyword would render into the headline as Sem Software or sem software -- SEM Software would not be an option. Writing a custom, non-dynamic ad would allow you to incorporate the correct acronym into the ad with the correct capitalization. Furthermore, because the phrase "SEM Software" is so few characters compared to "search engine marketing software", there would be plenty of extra room in the "SEM Software" ad for more descriptive and promotional text. In the example below, these two high quality, super-relevant ad creatives could not possibly be derived from dynamic keyword insertion.

Dynamic keyword insertion is a time-saving device that keeps you from having to rewrite your ad many times in order to make it specifically relevant to many keywords. However, it is not always available, and even when it is, it is not always the best solution. The key principle behind the use of DKI is to present the user with the best-targeted, most compelling possible ad. Sometimes DKI is not the right choice for technical reasons, but the basic principle remains valuable, and sometimes this principle can be satisfied by manually inserting the keyword into different versions of the same ad. Do use DKI as a time saver when it makes sense to do so, but do not be bound by it. Never give up on the pursuit of high relevance and keyword-rich ad copy just because DKI is unavailable.

 

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Clickable Pro Release v2.3 Introduces New Customer Resources, and Tune-Ups to Reporting and Location (Geo) Targeting

Jan 23, 2010 / Vernon Steward

As I mentioned in my 2010 preview blog post, Clickable has adopted an agile development process, with the goal much more frequent product updates.  Rather than tackling large projects with several months between delivery, you can now expect a steady stream of monthly releases in 2010. Pro v2.3 is our first release under the new process, and we are excited to kick off the year with something new. Rather than introducing a whole lot of new features, release 2.3 makes several existing features better in a lot of small but important ways.

We also committed to providing our customers with more resources and new ways to communicate and interact with us every month, and we are introducing a few today.  We have launched a new forum for Product Releases and Roadmap updates, where customers can take a deeper dive into the details of every new release and interact with our Product team to answer any questions.  We will be hosting a customer webinar after every release, and the first one takes place on Wednesday January 27, at 1 pm EST - Please email support@clickable.com to register.  A downloadable PDF of v2.3 provides release highlights - one will be available every month with every release as well.

These are the release highlights:

Reporting: Better Support for Large Reports

In our last release, v2.2, we expanded our reporting capabilities significantly, extending custom reporting groups down to the keyword level.  Customers who manage millions of keywords immediately jumped at the opportunity to see their whole account in one view, and that stretched our capabilities a bit.  To ensure that reporting performs well for all our customers, both large and small, we put in measures to better handle large reporting requests.

Location (Geo) Targeting: Search and User Experience Improvements

In our v2.2 release we introduced a powerful new map-based location (geo) targeting solution.  We have now introduced improvements to the location power search, making it more responsive, inclusive and intuitive, so it is easier for you to find the location you are looking for.

Keyword Bulk Edit: Support for Long Keywords

Our Keyword Bulk Edit Tool allows you to filter and change bids for keywords across networks in a single window.  This powerful feature had a small issue that turned out to be a big headache for customers with long keywords or keyword phrases: the whole keyword was not visible in the grid at a glance, so it was difficult to scan a keyword list.  A simple fix to wrap the entity names should provide the solution and make this unique tool even more functional.

Community: New Clickable.com Home Page

Clickable has grown and evolved significantly in the last year, and it was time for a home page update that reflects our progress.  Our new home page provides much clearer organization of content, and direct paths to our Pro, Assist, University and Platform offerings. The design sets a new direction for our brand; this year, we will be rolling out this style in phased design updates to the rest of our community and our products.

What’s Next: Release 2.4, February 2010

Keeping up the pace with our monthly release schedule, we have exciting new features planned for next month. Here is what we are working towards:  (Any changes will be announced on our new Product Releases and Roadmap forum)

  • Bulk Upload: A spreadsheet-based tool to easily add, edit and delete campaigns, ad groups, ads, keyword and placements across networks. 
  • Dashboard Top Features Module: A quick way to view and reach the most popular features in Clickable Pro
  • Report Scheduling (Internal release only):  An internal version of scheduled report delivery, that we will refine, test and release the following month

I look forward to hearing your feedback  on the forums or the webinar.

Warm regards,

Vernon Steward
Vice-President, Product Management

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