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Position: Data Analyst: Performance Metrics

Clickable (www.clickable.com) is an online solution that makes search advertising simple, instant and profitable. We're an innovative and venture-financed technology start-up, based in New York City. We recently were featured by TechCrunch 40 and awarded Newcomer of the Year by AlwaysOn.

Do you want to be a part of a start-up wanting to revolutionize online advertising? Are you passionate about being a part of the next revolution in online advertising and working with other smart people to solve challenging problems and create new value in the SEM industry? Clickable, Inc. is looking for a highly motivated Data Analyst who understands the meaning of world-class service. As a Senior Data analyst within our Client Services group, you will be part of a team of resources dedicated to helping provide our client base with highly valuable performance analysis as well as building out an infrastructure to support customized performance metrics for our customer base.

The position is based in New York City

Responsibilities

More specifically, this person will:

• Serve as a business analyst, troubleshooter and escalation point for customized performance metrics, including:
• Work with customers and internal partners to gather performance data and analysis on business impact
• Create customized performance reports for future automation
• Provide key analysis to increase performance for client base
• Serve as subject matter expert in providing key KPIs to internal and external customers
• Provide input to data architecture for easier data management throughout the organization
• Participate in conference calls with partners and customers and conduct performance reviews with key customers
• Become expert in the reporting requirements within the Clickable platform and product roadmap and provide expertise and guidance for future data needs
• Create and run SQL/RDMBS system queries to support customer performance metrics
• Coordinate the creation of support data policies, processes, and documentation
• Help foster innovation in tool and process development by:
• Submitting data requests for future releases
• Identifying data inconsistencies in the tool set and providing supporting analysis/impact information to product and development teams
  

Additionally, the Data Analyst:

• Loves working with customers
• Has maturity to understand business perspective
• Has great presentation skills to be able to bring forth salient points; highlight key achievements and identify areas of concern
• Has ability to identify trends and takes action to help customers achieve their marketing goals
• Works independently
• Has ability to present a different perspective, and to respectfully disagree
• Has great time management skills, and the ability to prioritize tasks, and to communicate task status at various stages appropriately
• Gets great feedback from partners and stakeholders to provide better reporting from the Clickable service
• Receives no escalation based on lack of response or quality of response
• Takes ownership of complex reporting requirements, working to resolution
• Has a helpful attitude and treats everyone with professionalism
• Can act as a go-to person for data needs and steps in on very short notice to manage escalated reporting needs
• Considers every problem as an opportunity to be creative

Qualifications

KNOWLEDGE/EDUCATION

• BS in Computer Science, Engineering or related technical discipline preferred

REQUIRED EXPERIENCE & QUALIFICATIONS

• 2 + years SQL and RDMBS experience preferred
• 5-7 years experience in a business analysis organization, preferably in the online industry for a high volume commercial website or service
• Performance metrics experience working directly with high profile customers
• 3+ years using at least two of the following: .NET (C#), Java, JavaScript, Python, PHP, XML
• 3+ years experience working with Web Services (client/server platforms)
• Strong understanding of internet trends and industry players
• Self-starter approach to work, with an eagerness to consistently meet and exceed commitments/objectives and take on more responsibility
• Exceptional research, analytical, presentation, and communication (written and verbal) skills
• Strategic thinker with proven problem solving skills, with the ability to work within a team to meet support goals and objectives
• Demonstrated ability to research and analyze problems and develop solutions
• Demonstrated ability to manage multiple priorities and projects simultaneously, work in a fast-paced environment, and accomplish results through influence while meeting deadlines
• Proven quantitative skills and Excel skills
• Highly organized, analytical, and detail-oriented
  
• Flexible and able to adjust priorities as situation demands
• Strong written and verbal communication skills
• Highly energetic personality; great team player
• Extremely detail-oriented
• Ability to understand and implement specific directions
  
• Ability to acknowledge potential issues and escalate to appropriate personnel
• Ability to exercise independent judgment
• Ability to be a team player and have a can-do attitude

PREFERRED WORK EXPERIENCE

• Paid search experience strongly preferred
• 5+ years experience working in a high-demand customer service/solution architect role
• 2 + years SQL experience preferred
• Demonstrated success in an entrepreneurial environment is preferred
• Experience working with customer developers (API, SDK, program support etc.) preferred

COMPETENCY REQUIREMENTS

CORE COMPETENCIES

• Functional Knowledge
  
• Cross-Group Collaboration
  
• Communication Skills
  
• Customer Focus
  
• Drive for Results
  
• Problem Solving
• Self-Development
• Dealing with Ambiguity
• Intellectual Horsepower
• Strategic Thinking
  

TRAVEL & SCHEDULE

• Minimal travel required

About Clickable, Inc.

Clickable is a platform that makes online advertising simple, instant and profitable. It empowers beginners through professionals to maximize their advertising investment. Clickable makes you more efficient, effective, and confident. That's why customers often say: "Clickable is like having a trusted advisor by your side ensuring success." To learn more, visit www.clickable.com